Rethink Self Storage's Privacy Policy

Last modified: 03/12/2026

Introduction

Rethink Self Storage (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

This website uses integrated software components and services provided by Cubby Enterprises, Inc. for storage unit management, reservations, and customer communications. For more information about how Cubby Enterprises handles data collected through these services, please visit:

https://www.cubbystorage.com/privacy-policy

By using our website or services, you consent to this Privacy Policy.

If you do not agree, please do not use our services.

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Make a reservation or rent a storage unit
  • Create an account
  • Contact us
  • Sign up for promotions
  • Participate in surveys or contests
  • Make payments

This may include:

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Government-issued ID
  • Payment information
  • Rental history
  • Emergency contact information
  • Vehicle information
  • Customer service communications

Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Location data
  • Browser type and version
  • Operating system
  • Pages visited
  • Time spent on site
  • Referring website
  • Device identifiers
  • Cookies and tracking technologies

Information from Third Parties

We may receive information from:

  • Cubby Enterprises, Inc.
  • Payment processors (e.g., Stripe, Payabli)
  • Identity verification services
  • Marketing partners
  • Public databases
  • Social media platforms
  • Website hosting providers

We do not share your information with third parties for marketing purposes.

How We Use Your Information

To Provide Services

  • Process reservations and rental agreements
  • Manage accounts
  • Process payments
  • Provide support
  • Prevent fraud
  • Manage facility access

For Communication

  • Rental confirmations
  • Account updates
  • Important service notices
  • Promotional offers (with consent)
  • Customer surveys

For Business Operations

  • Improve services
  • Analyze usage
  • Conduct research
  • Ensure legal compliance
  • Prevent fraud

For Marketing

  • Personalize website experience
  • Show relevant ads
  • Measure marketing performance

Text & Phone Communications

Consent

By providing your phone number, you consent to receive:

  • SMS/MMS messages
  • Voice calls (including automated)
  • Push notifications (if applicable)

Transactional Messages (Cannot Opt Out)

You will receive necessary messages related to:

  • Rental confirmations
  • Payment receipts
  • Account updates
  • Security alerts
  • Past due notices
  • Emergency notifications

Promotional Messages (Opt-In Required)

May include:

  • Special offers
  • Discounts
  • Promotions
  • Surveys

Message frequency: 0–5 per month
Timing: 8 AM – 8 PM (local time)

Opt-Out Options

For Promotional Messages:

You cannot opt out of required transactional messages while maintaining an active account.

Message & Data Rates

Standard carrier message and data rates may apply.

Service Providers

Text messages are sent via Twilio. By consenting, you acknowledge:

  • Your phone number and message content are shared with Twilio
  • Twilio’s privacy policy applies

Call Recording

Calls may be recorded for quality and training purposes.

Call Recording

Calls may be recorded for quality and training purposes.

Data Security

We may share your information with:

Service Providers

  • Cubby Enterprises, Inc.
  • Twilio
  • Website hosting provider
  • Payment processors
  • Identity verification services
  • IT/security providers
  • Legal advisors

Business Partners

  • Marketing partners (with consent)
  • Analytics providers
  • Advertising networks

Legal Requirements

We may disclose information to:

  • Comply with law
  • Protect rights and safety
  • Prevent fraud
  • Enforce agreements

Business Transfers

Information may transfer during mergers or acquisitions.

How We Share Information

We implement safeguards including:

  • Encryption
  • Secure storage
  • Access controls
  • Security updates
  • Employee training

However, no method is 100% secure.

Your Rights & Choices

Access & Corrections

You may:

  • Log into your account
  • Request access to your data
  • Request corrections

Communication Preferences

  • Unsubscribe from emails
  • Reply “STOP” to texts
  • Update preferences

Account Deletion

You may request deletion, subject to:

  • Legal retention requirements
  • Fraud prevention needs
  • Outstanding obligations

California Privacy Rights (CCPA)

California residents may have rights to:

  • Know what data is collected
  • Request deletion
  • Opt out of sale
  • Receive non-discriminatory treatment

Contact us to exercise these rights.

Cookies

We use cookies to:

  • Remember preferences
  • Analyze usage
  • Personalize content
  • Improve security

You may disable cookies via your browser settings.

Children’s Privacy

We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy. Updates will:

  • Be posted on our website
  • Include an updated “Last Updated” date
  • Provide notice of material changes

International Transfers

Information may be processed outside your country, with safeguards in place.

Contact Information

Rethink Self Storage

Address: 108 Rush Street - Mount Holly, NC 28120
Phone: (704) 324-3333
Email: mtholly@rethink-selfstorage.com